Omnichannel Delivery
Inbound Email & Multi-Channel Ingestion
Transform standard email into a powerful collaborative support desk. Automatically convert customer emails into organized tickets, maintain conversational threading, and route inquiries to the right team.
Smart Inbound Processing
Seamless Threading
Customer replies are automatically matched to the correct existing ticket, keeping full conversation histories in one place.
Automated Onboarding
New customer inquiries automatically create a customer profile, ensuring no leads or support requests fall through the cracks.
Departmental Inboxes
Route emails sent to billing@ or sales@ directly to specialized agent queues.
Inbound Email API Integration
Forward incoming emails from your mail provider (such as Amazon SES, SendGrid, Postmark, or Mailgun) to your dedicated ingestion endpoint:
Inbound Email HookAuth
Request
POST/v1/support/email/inbound
Response