1. Information We Collect
We collect information you provide directly (name, email, phone number, business details) and information collected automatically (IP address, browser type, device information, usage data, and log files).
2. How We Use Your Information
- To provide, maintain, and improve our services.
- To communicate with you about your account and support requests.
- To send service updates and operational notifications.
- To comply with legal obligations and protect our rights.
- To detect and prevent fraud or security incidents.
3. Legal Basis for Processing
We process personal information under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Our lawful bases include: your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate business interests.
4. Data Sharing
We may share your information with trusted sub-processors who assist in delivering our services (e.g., cloud hosting providers, payment processors). We do not sell your personal information. We will not transfer your data overseas without your informed consent or unless required by law.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or de-identified.
6. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal information where appropriate.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
7. Security Measures
We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and staff training to protect your personal information from unauthorised access, disclosure, or loss.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
For privacy-related enquiries or to exercise your rights:
- Privacy Officer: privacy@vyntech.com.au
- Phone: 1800 574 011
- Web: vyntech.com.au