Customer Experience
Customer Self-Service Portal
Embed modern, authenticated self-service ticketing portals into your React, Next.js, Vue, or native mobile applications using the Portal REST API.
Customer Portal API Endpoints
| Method & Path | Auth Header | Description |
|---|---|---|
| GET /v1/support/portal/tickets | X-Portal-Token | List all tickets opened by the authenticated customer. |
| POST /v1/support/portal/tickets | X-Portal-Token | Open a new ticket from the customer portal. |
| GET /v1/support/portal/tickets/{id} | X-Portal-Token | Get ticket details with non-internal conversation thread. |
| POST /v1/support/portal/tickets/{id}/messages | X-Portal-Token | Post a customer reply to an active ticket. |
Fetching Customer Tickets
GET /v1/support/portal/ticketsAuth
Request
GET/v1/support/portal/tickets
Response