Guide
Email Routing & Inbound Parsing
Step-by-step guide to connecting your custom domain (e.g. support@yourcompany.com), configuring DNS records, setting up inbound webhooks, and routing messages to specific departments.
Step 1: DNS Records Setup
Add the following DNS records to verify domain ownership and enable inbound email forwarding:
| Type | Host / Name | Value / Destination | Priority |
|---|---|---|---|
| MX | support | inbound.vyntech.com.au | 10 |
| TXT | support | v=spf1 include:mailgun.org include:amazonses.com ~all | - |
Step 2: Configure Email Settings via API
POST /v1/support/email/settingsAuth
Request
POST/v1/support/email/settings
Response