1. Service Credits for SLA Breaches
If we fail to meet the uptime or response-time commitments defined in your Service Level Agreement, service credits are applied automatically to your next invoice. Credit amounts are calculated as specified in your SLA. No action is required on your part.
2. Cancellation
All managed services operate on a month-to-month basis unless your agreement specifies otherwise. You may cancel at any time by providing 30 days' written notice. There are no exit fees or early termination penalties for month-to-month services.
3. Pre-Paid Services
If you have pre-paid for services and choose to cancel before the end of the paid period, you are entitled to a pro-rata refund for any full unused months remaining. Partial months are not refundable.
4. Hardware Purchases
- Hardware may be returned within 14 days of delivery.
- Items must be in original condition with all packaging and accessories.
- Custom-configured or special-order hardware is non-refundable.
- Return shipping costs are the responsibility of the customer unless the item is faulty.
5. How to Request a Refund
To request a refund, contact our support team with your account details and the reason for your request:
- Email: support@vyntech.com.au
- Phone: 1800 574 011
6. Processing Timeline
Approved refunds are processed within 5–10 business days. Service credits are applied to your next billing cycle. Monetary refunds are returned to the original payment method.
7. Contact
For any questions about refunds or cancellations:
- Email: support@vyntech.com.au
- Phone: 1800 574 011
- Web: vyntech.com.au