1. General Principle
We strive to ensure complete satisfaction with our services. If you are not satisfied, please contact our support team to resolve the issue before requesting a refund.
2. Service Credits
For managed IT and cloud services, failure to meet our Service Level Agreement (SLA) may entitle you to service credits rather than direct refunds, as outlined in your specific SLA document.
3. Cancellations
You may cancel month-to-month services at any time with 30 days' notice. You will be billed for the final 30-day period, and no pro-rata refunds will be issued for partial months of service already provided.
4. Hardware and Software
Refunds for physical hardware (e.g., CCTV cameras, networking equipment) or third-party software licenses are subject to the return policies of the respective manufacturers or vendors. Vyntech does not offer direct refunds for these items unless they are defective upon arrival.
5. Requesting a Refund
All refund requests must be submitted in writing to billing@vyntech.com.au within 14 days of the disputed charge. We will review the request and respond within 7 business days.
If you have questions about these terms, contact us:
- Phone: 02 7250 7638
- Email: support@vyntech.com.au
- Web: vyntech.com.au