Agent Productivity
Canned Responses & Macros
Accelerate response times with pre-written templates, dynamic placeholder variables, and departmental scoping for technical and billing inquiries.
Supported Placeholder Variables
| Variable Syntax | Description | Example Rendered Output |
|---|---|---|
| {{customer_name}} | Customer's full name or email prefix. | Alex Mercer |
| {{ticket_number}} | Sequential ticket number. | #1042 |
| {{agent_name}} | Display name of the replying support agent. | Sarah Connor |
| {{department_name}} | Assigned department name. | Network Operations |
Creating a Canned Response
POST /v1/support/canned-responsesAuth
Request
POST/v1/support/canned-responses
Response