Organization Guide
Departments & Ticket Categorization
Organize your support organization into specialized departments, automatically route incoming inquiries, and categorize tickets with customizable tags for powerful reporting.
Department Setup
Create distinct departments (such as Network Operations, Billing, or Customer Success) to assign dedicated agent teams and manage focused ticket queues:
Create DepartmentAuth
Request
POST/v1/support/departments
Response
Tagging & Categorization
Apply tags (e.g. vpn-node, billing-refund, urgent-escalation) to categorize issues and drive analytics:
Update Ticket TagsAuth
Request
PUT/v1/support/tickets/{id}/tags
Response