Customer support that
scales with your team,
not your invoice.
A unified helpdesk platform for Australian businesses. Email, portal, and API tickets with automated routing, business-hours SLA tracking, and satisfaction analytics — hosted 100% in Australia.
Hi team, our production API is returning 502 errors since 10 AM. Can someone check?
The Problem
Your customers deserve better than
a shared inbox and crossed fingers.
Tickets lost in email threads. No visibility into response times. Customers chasing updates. Agents burning out without workload balance. Most Australian businesses outgrow their support tools years before they replace them.
Zendesk / Freshdesk
Bloated feature sets you'll never use. Per-agent pricing that punishes growth. Data stored offshore with no sovereignty guarantee.
Shared Inbox (Gmail/Outlook)
No SLA tracking. No assignment logic. Conversations buried in threads. Zero visibility into response times or customer satisfaction.
Building In-House
Months of dev time. No email parsing. No portal. No SLA engine. Every feature is a sprint you could spend on your core product.
You need structure, visibility, and accountability — without the enterprise price tag.
Platform Capabilities
Everything your team needs.
Nothing it doesn't.
Multi-Channel Inbox
Email, portal, and API tickets flow into a single unified inbox. Every conversation threaded, searchable, and trackable — no matter how it arrived.
SLA Policies & Breach Alerts
Define first-response and resolution targets per priority level. Business hours awareness, timezone support, and automatic escalation when deadlines approach.
Branded Customer Portal
Give your customers a self-service portal to submit tickets, track progress, and reply — all under your brand. JWT-authenticated with full conversation history.
Intelligent Routing & Assignment
Route tickets to the right department and agent automatically. Multi-agent collaboration with primary, collaborator, and watcher roles. Workload caps prevent burnout.
Canned Responses & Shortcuts
Build a library of templated replies your team can insert with a shortcut. Scope responses per department or make them global. Consistency at speed.
Satisfaction Ratings & Analytics
Customers rate every resolved ticket. Track CSAT scores per agent, department, and time period. Identify patterns before they become problems.
Getting Started
Live in under 5 minutes.
Create Departments
Organise your support team into departments — Sales, Technical, Billing. Each gets its own inbound email address and agent roster.
Connect Your Channels
Forward your support email, embed the customer portal, or integrate via API. Tickets flow in automatically with full context.
Set SLA Targets
Define response and resolution times by priority level. The SLA engine tracks deadlines against business hours and escalates automatically.
Resolve & Track CSAT
Agents collaborate, use canned responses, and resolve tickets. Customers rate the experience. Real-time dashboards keep leadership informed.
Use Cases
Built for how
Aussie businesses operate.
Managed Service Providers
Manage support for multiple client organisations from a single instance with tenant isolation and custom SLA policies per contract.
SaaS & Tech Companies
Route bugs to engineering, billing questions to finance, and onboarding requests to success — with zero manual triage.
E-Commerce & Retail
Handle high-volume order enquiries, returns, and delivery tracking with automated routing and fast canned response workflows.
Healthcare & Professional
Maintain strict confidentiality with Australian data residency, full audit logging, and role-based access control.
Internal IT Helpdesk
Give employees a clean portal to request hardware, report outages, and track IT ticket progress with priority SLAs.
Education & Non-Profit
Support students, faculty, and donors across departments without per-agent pricing blowing out your annual budget.
Ecosystem
Plugs into your existing stack.
Vyntech Account
Single sign-on across all Vyntech services for agents and customers.
Vyntech Secrets
Secure storage for SMTP credentials, API keys, and webhook secrets.
Custom SMTP
Send and receive support emails using your own domain and mail servers.
Webhooks
Trigger automations in your own backend on ticket create, update, or resolve.
REST API
Full programmatic access to tickets, agents, departments, and SLA reports.
Vyntech Cloud
One-click deployment on Australian infrastructure with dedicated database.
Trust & Sovereignty
Your data stays in Australia.
Data Sovereignty
Security
Reliability
Compliance
Pricing
No per-agent pricing. Ever.
Flat monthly pricing. Add as many agents as you need without watching your bill climb.
Starter
Perfect for small teams getting started with structured support.
Business
For growing teams who need full control and visibility.
Enterprise
For organisations with complex multi-tenant or compliance needs.
FAQ
Frequently asked questions.
Everything your team needs to know before switching to Vyntech Support.
You define target times for first response and resolution across priority levels (Low, Medium, High, Urgent). The SLA engine tracks elapsed time against your configured business hours and timezones. When a deadline is approaching, agents receive visual warnings; if a breach occurs, supervisors are alerted automatically.
100% in Australia. All ticket content, customer communications, attachments, and audit logs are stored in Australian cloud regions (Azure Australia East / AWS Sydney). Data never leaves Australian jurisdiction.
Yes. On the Business plan and above, you can configure custom SMTP and inbound email forwarding. Customers receive emails from your support@yourdomain.com address with your branding, not a third-party vendor domain.
The portal is a self-service web interface where your customers can submit tickets, view existing requests, reply to agents, and track resolution progress. It integrates with Vyntech Account for single sign-on or can authenticate via JWT from your existing app.
No. Unlike Zendesk or Freshdesk which charge $50–$150 per agent per month, Vyntech Support uses flat-rate plan pricing. Add as many agents as your team needs on the Business plan without paying more.
We provide CSV and JSON import tools for tickets, contacts, and canned responses. Our migration guide covers step-by-step export from Zendesk, Freshdesk, and Help Scout with zero downtime.
Stop losing customers to
slow support.
Free tier includes 5 agents, SLA tracking, and a branded customer portal. No credit card required. Live in under five minutes.
Vyntech Pty Ltd · Australian-Owned & Operated
Your support data. Hosted in Australia. Always.