Dunning (Overdue & Suspensions)
If an invoice is not paid by its due date, our automated dunning process initiates a strict timeline to limit platform liability. This document explains the suspension lifecycle and how to restore your account.
The Suspension Timeline
Day 0: Invoice Due Date
The invoice is marked Overdue. A Suspension record is created and the tenant is immediately suspended. What this means: You can no longer deploy new workloads, custom domains are locked, and API write access is restricted. Existing workloads continue running.
Day 3 & Day 7: Warnings
Automated warnings are sent 7 days and 3 days prior to permanent data deletion.
Day 9: Final Warning
A final warning is sent exactly 24 hours before termination.
Day 10: Permanent Termination
The grace period expires. Vyntech Cloud connects to the underlying Kubernetes clusters and permanently deletes all deployments, pods, and associated resources for the tenant. The suspension is marked as Terminated. Data recovery is not possible after this step.
Resolving Suspensions
If payment is received via Stripe or AzPays before Day 10, the Dunning Service automatically lifts the suspension via webhook, instantly restoring full API access.
Need more time?
We understand that unexpected issues can arise. If you need an extension on your invoice due date, or if you are experiencing a problem that is preventing you from making a payment, please do not hesitate to reach out to our support team before your account reaches Day 10.
How to reach us: Open a support ticket directly from your Vyntech dashboard, or email us directly at support@vyntech.com.au. We are always happy to work with you to find a solution!