IT support that
actually picks up
the phone.
No phone trees. No chatbots. No ticket black holes. Just real Australian technicians who answer in under 15 minutes — and fix things properly the first time.
Plans
Predictable pricing.
Zero surprises.
Essentials
$89/user/mo
For small teams who need a safety net. Remote helpdesk, basic monitoring, and patch management — without the enterprise price tag.
Professional
$139/user/mo
The sweet spot for growing businesses. 24/7 monitoring, priority response, on-site visits included, and proactive threat detection.
Enterprise
$199/user/mo
Full-stack IT department without the headcount. Dedicated account manager, vCIO strategy sessions, and multi-site coverage.
Pay-As-You-Go
$165/hr
No commitment. No contract. Just call when you need us. Perfect for businesses who want expert support without a monthly retainer.
Onboarding
Live in days. Not months.
Discovery Call
We learn your business, your pain points, and your current IT landscape. No jargon, no pressure — just honest assessment of where you stand.
Environment Audit
Our engineers map your network, endpoints, software stack, and security posture. You get a clear report with risk scores and recommendations.
Onboarding
Agents deployed, monitoring live, documentation built. Your team gets a dedicated number and portal. Transition is seamless — zero downtime.
Ongoing Support
Proactive fixes before you notice. Monthly reports you can actually read. Quarterly strategy reviews to keep your IT aligned with growth.
Why Us
IT support the way
it should be.
Under 15-Minute Response
Not a promise buried in fine print. Our SLA guarantees first response in under 15 minutes during business hours — or your month is free.
Prevention Over Fix
We don't wait for things to break. Proactive monitoring, automated patching, and threat detection mean problems are resolved before they cost you.
Real Humans, Real Fast
No phone trees. No chatbots. No overseas call centres. You call, a local technician answers. Every time.
No Lock-In Contracts
Month-to-month. Cancel anytime. We earn your business every 30 days through results — not through legal fine print.
Fixed Monthly Cost
No surprise invoices. No per-incident charges on top. One predictable cost per user, per month. Budget with confidence.
Australian-Based Team
Every technician is local, background-checked, and understands Australian compliance requirements. Same timezone, same language, same standards.
Coverage
On-site and remote support
Australia-wide.
Sydney
CBD, North Shore, Western Sydney, Eastern Suburbs, Parramatta, Macquarie Park
Melbourne
CBD, Southbank, Richmond, South Yarra, Docklands, St Kilda
Brisbane
CBD, Fortitude Valley, South Bank, Milton, Newstead, Gold Coast
Perth
CBD, Subiaco, Osborne Park, Joondalup, Fremantle, Cannington
Adelaide
CBD, North Adelaide, Prospect, Norwood, Mawson Lakes, Glenelg
Canberra
Civic, Barton, Belconnen, Woden, Tuggeranong, Fyshwick
Remote support available nationwide. On-site support in all listed cities and surrounding regions.
FAQ
Common questions.
Under 15 minutes during business hours (8am–6pm AEST) for Professional and Enterprise plans. Essentials plan guarantees response within 1 hour. Critical issues receive immediate escalation 24/7.
Yes — Professional and Enterprise plans include on-site visits at no extra charge. Pay-As-You-Go clients can book on-site support at our hourly rate with same-day availability in most cities.
We install lightweight agents on your endpoints and servers that monitor CPU, disk, memory, security events, and patch status in real-time. Issues are flagged and resolved before they impact your team.
We support all major business platforms — Microsoft 365, Google Workspace, Xero, MYOB, industry-specific applications, and custom line-of-business software. If it runs on a computer, we support it.
We complement internal teams regularly. We handle the overflow, after-hours coverage, and specialised tasks — so your IT person can focus on strategic projects instead of password resets.
No minimum contract length — month-to-month from day one. Minimum 5 users for managed plans. Pay-As-You-Go has no minimums at all.
Tired of IT that
doesn't show up?
Free IT audit. No-obligation proposal. We'll show you exactly where the gaps are, what they're costing you, and how to close them — in plain English.
Vyntech Pty Ltd · Australian-Owned & Operated
Managed Service Provider · Microsoft Partner · ABN Registered